Can I set the app to prevent a customer from ordering an in-stock item and pre-order an out-of-stock item in one transaction?

Question: I notice that a customer can purchase an in-stock item and an out-of-stock item from my online store in a single order. I want to prevent that so that these two purchases will be in different transactions for easier inventory. Can I set the app to disallow these mixed purchases?

Answer: Unfortunately, the pre-order hero app cannot prevent mixed orders in one transaction. The customer can add as many products as he wishes regardless of the type of purchase, whether a pre-order or an in-stock item. We apologize for any inconvenience this may cause.

If you need help, click Contact Us below.

Still need help? Contact Us Contact Us